Digital Transformation

Three Clues to Finding the Right IT Outsourcing Partner
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What Motivates IT Outsourcing Providers – and Three Clues to Finding the Right One

Dec 09, 2019

IT outsourcers can help businesses efficiently manage basic IT services as well as lay the groundwork for transitioning to new digital platforms. But finding the right partner can be tricky. We offer some clues.

Joe Rock
Joe
Rock
Joe Rock
Joe Rock

Solution Engineer, specializes in delivering technology and process solutions that align with customer requirements. Areas of expertise include IT Services and Service Management, IT Strategy, ITIL and all aspects of Device Lifecycle Management.

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smart tools and contact center metrics
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Smart Tools, Contact Center Metrics and Business Value – Time for a Rethink

Alex Kozlov
Alex Kozlov
Nov 22, 2019

Director of Content, has 25+ years of experience in journalism, communications and media relations, specializing in strategic content development and distribution through a variety of channels. Alex works with subject matter experts to develop articles, blogs and white papers on a variety of topics, including emerging trends in Digital Transformation, Internet of Things, Robotic Process Automation, Artificial Intelligence and cognitive applications, as well as market trends and technology innovations in banking, retail, utilities and other industries.

Digital Transformation is creating fundamentally new operational models
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CMOs and Digital Transformation: How We Can Lead

Camila Casale
Camila Casale
Nov 01, 2019

Chief Marketing Officer at Claro Enterprise Solutions, has over 15 years of experience in the Tech industry. Her areas of expertise include portfolio creation, new business development, talent acquisition, consultative selling and relationship management. She publishes frequently on a variety of topics related to marketing and technology, and is active in a number of professional organizations and mentoring initiatives.

UCaaS solutions for mid market
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Exploring Mid-Market UCaaS Solutions? Know What You Don’t Know

Fernando Rojas
Aug 23, 2019

Senior International Product Manager for UCaaS, with a wide range of experience in telecommunications, including business development, marketing strategic analysis and systems engineering.

Edge Intelligence and AI in the Retail Experience
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Bruised Bananas, Edge Intelligence and AI in the Retail Experience

John McGurgan
John McGurgan
Jun 24, 2019

Vice President of Global Managed Services, with 20+ years of experience in strategic planning, operational improvement and service innovation through relationship management in the IT managed services industry.

evolving optimization versus automation
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The Evolving Optimization vs. Automation Debate

Alex Kozlov
Alex Kozlov
Jun 21, 2019

Director of Content, has 25+ years of experience in journalism, communications and media relations, specializing in strategic content development and distribution through a variety of channels. Alex works with subject matter experts to develop articles, blogs and white papers on a variety of topics, including emerging trends in Digital Transformation, Internet of Things, Robotic Process Automation, Artificial Intelligence and cognitive applications, as well as market trends and technology innovations in banking, retail, utilities and other industries.

How retailers survive in the age of Amazon
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Two Ways Retailers Can Take Social Media Engagement to the Next Level

John McGurgan
John McGurgan
Apr 16, 2019

Vice President of Global Managed Services, with 20+ years of experience in strategic planning, operational improvement and service innovation through relationship management in the IT managed services industry.

The Ghosts of Legacy Systems
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The Ghosts that Haunt Digital Transformation

Mark Popolano
Mark Popolano
Mar 13, 2019

SVP and Managing Director of Strategic Alliance, Solutions and Services at Claro Enterprise Solutions. Mark has extensive executive leadership experience in planning and implementing digital business solutions for a wide range of industry verticals, including Financial Services, Healthcare, Insurance, Government and Media