Digital Transformation

Creating realistic virtual environments with XR

eXtended Reality: Three Pandemic Use Cases

Aug 12, 2020

The global COVID-19 has disrupted traditional approaches to shopping, learning and training. eXtended Reality (XR) applications can help organizations define new – and safer – ways to engage, interact and communicate.

Douglas
Fajardo

Douglas Fajardo

Guest Author. CEO and CXO of Xennial Digital, a Miami-based tech company specializing in the development of eXtended Reality (VR/AR/MR) platforms, content and solutions for enterprise and educational organizations.

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COVID-19 Response: Four Strategic Imperatives CIOs Can Support

Mark Popolano

Mar 20, 2020

SVP and Managing Director of Strategic Alliance, Solutions and Services at Claro Enterprise Solutions. Mark has extensive executive leadership experience in planning and implementing digital business solutions for a wide range of industry verticals, including Financial Services, Healthcare, Insurance, Government and Media

A Millennial’s Take on the Customer Experience

Customer Expectations and the Customer Experience: A Millennial’s Perspective

Eljohn Macaranas

Jan 30, 2020

Digital Content Creator, former long-suffering copy editor, his specialties include email marketing, social media captions, video scripting with the occasional blogging here and there. Eljohn takes emerging trends and topics in the Tech industry and transforms them into consumable human narratives.

Bright Shiny Objects and Three Basics of Service Optimization

Todd Seiple

Jan 21, 2020

Solution Engineer, specializes in all aspects of solution development related to connected workforce technologies that include collaboration, workplace services, managed office and mobility and deployment.

What Motivates IT Outsourcing Providers – and Three Clues to Finding the Right One

Joe Rock

Dec 09, 2019

Solution Engineer, specializes in delivering technology and process solutions that align with customer requirements. Areas of expertise include IT Services and Service Management, IT Strategy, ITIL and all aspects of Device Lifecycle Management.

Smart Tools, Contact Center Metrics and Business Value – Time for a Rethink

Alex Kozlov

Nov 22, 2019

Director of Content, has 25+ years of experience in journalism, communications and media relations, specializing in strategic content development and distribution through a variety of channels. Alex works with subject matter experts to develop articles, blogs and white papers on a variety of topics, including emerging trends in Digital Transformation, Internet of Things, Robotic Process Automation, Artificial Intelligence and cognitive applications, as well as market trends and technology innovations in banking, retail, utilities and other industries.

Digital Transformation is creating fundamentally new operational models

CMOs and Digital Transformation: How We Can Lead

Camila Casale

Nov 01, 2019

Chief Marketing Officer at Claro Enterprise Solutions, has over 15 years of experience in the Tech industry. Her areas of expertise include portfolio creation, new business development, talent acquisition, consultative selling and relationship management. She publishes frequently on a variety of topics related to marketing and technology, and is active in a number of professional organizations and mentoring initiatives.

Exploring Mid-Market UCaaS Solutions? Know What You Don’t Know

Fernando Rojas

Aug 23, 2019

Senior International Product Manager for UCaaS, with a wide range of experience in telecommunications, including business development, marketing strategic analysis and systems engineering.

Bruised Bananas, Edge Intelligence and AI in the Retail Experience

John McGurgan

Jun 24, 2019

Vice President of Global Managed Services, with 20+ years of experience in strategic planning, operational improvement and service innovation through relationship management in the IT managed services industry.

The Evolving Optimization vs. Automation Debate